What to look for when hiring…for your QSR
This is the fourth in a series of blog posts devoted to helping employers find right-fit hourly employees in various industries. The series is based on information from the Best Practice Profiles compiled by Snagajob’s assessment partner, PeopleAnswers. Read the first post here.
Hiring for a quick service restaurant, or QSR, means building a team of quality employees who are excited to represent your brand and provide great service to your customers. Each role on the team comes with a different set of expectations and responsibilities, so it’s important to identify certain qualities when making new addition to your workforce.
The most common positions in a QSR are team member, delivery driver and manager. Take note of the following characteristics when filling those three positions:
Team member – There’s an extensive list of duties that go with being a team member; it’s like a cashier, cook and dishwasher all rolled into one. Since this person might be responsible for front counter and kitchen duties, look for someone with a high level of self-awareness in regards to both customers and fellow team members. Strong listening skills and the ability to pay attention closely is a must since a team member will be receiving direction from management, as well as interacting with customers.
Delivery driver – If your restaurant delivers, finding a reliable driver should be a high priority. Obviously, you want someone with a good driving record, but make sure you identify drivers who can work well under pressure, especially when trying to get food delivered to customers in a timely manner. A basic set of math skills is essential since he/she will be handling transactions without the aid of a cash register. Professionalism and a knowledge of customer service is also important since your driver will be representing your business with little to no supervision.
Manager – A manager is responsible for the day-to-day operations of the restaurant and ensuring your team provides exemplary customer service. A good manager should be comfortable with their communication skills, oral and written, as they will be in charge of motivating, reviewing and providing feedback to your staff. Keep an eye out for good organizational skills as these will come in handy, especially whenever there are any changes affecting how your business is run. The manager you hire will be keeping everything in order and should have the confidence to do so.
These are some of the qualities to keep in mind when searching for new employees who will deliver great customer service and help your restaurant run smoothly. To start finding your ideal applicants today, discover what Snagajob Talent Sourcing can do for you. Happy hiring!